FAQ

How did you learn to Paint?

I learned to be proficient in acrylic by taking many art classes as a child, and then learned to paint in oils during my degree at FAU. After graduating I developed tendonitis and also was living in an apartment without ventilation, so to solve both of those problems I picked up watercolor via online classes. I found that I loved the medium and so I've been using it ever since.

Heidi Willis' online courses are the main ones I used to learn to paint in Watercolor. I use many of her techniques in my work. They are available here.

I also have taken some of Katia Petrovsky's courses, which are available here.

I haven't taken Tracy Lizotte's painting courses but have followed her work for years and think they would be great choices. She has a variety of lessons not only about watercolor but also about composition, color, subject, etc. They are available here.

What are your sustainability practices?

I use as many shipping materials as I can from Eco Enclose, a company that I think has great sustainability practices. At the moment I'm using their labels, paper tape, packing paper and some shipping boxes and mailers. For a while I was only wrapping prints in paper, but I decided in 2024 to put them into plastic cello bags instead. Some people like to store their prints and it's much better to store them in the archival bags than in paper. It also gives me peace of mind that they'll be more protected from water when shipping.  

Unfortunately, I don't yet know of any giclee paper brands, paint brands, or printer/ink brands that have sustainability practices. To prioritize print and painting quality, I'm using Red River and Epson fine art papers, Windsor and Newton paint, and an Epson P900 with Ultrachrome inks. 

What are your terms of service for this website?

You are granted a limited, revocable license to access and make personal use of the website as our customer. However, you are not permitted to:

- reproduce, duplicate, copy, sell or otherwise exploit the website or any image, product listing, product description, or other content ("Website Content") for any commercial purpose, except as expressly provided.

- use a robot, spider or data mining or extraction tool or process to monitor, extract or copy Website Content (except in the operation or use of internet "search engines," hit counters or similar technology)

Copyright

All Website Content is our property or the property of our content suppliers and is protected by international copyright laws. The purchase of any product does not provide the purchaser with any copyright interest or other intellectual property right in the product unless explicitly stated in the listing. All Website Content that is not our property is used with permission. 

Refunds Policy

I gladly accept returns, exchanges, and cancellations:

- Contact me within: 7 days of delivery
- Ship items back within: 14 days of delivery
- Request a cancellation within: 6 hours of purchase

The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

- Custom or personalized orders

Please let me know of any damage to your order so that I can replace or refund.

If you have question about your order or refund, email me at Kim@KimHeise.com or use the Contact form here.